FAQ - Hospital

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This page answers Frequently Asked Questions (FAQ) about My MGH Portal for services provided at the hospital emergency room, outpatient, and inpatient locations.

 

FAQs:  You have questions.  We have answers.

Where does my health information in the portal come from? 
The information available within the portal comes from your Marion General Hospital health record.  This ensures that you have access to the most accurate up-to-date information possible.

How do I log into the portal?
To log into the portal, go the MGH website: www.mgh.net and click on the My MGH Portal logo to log in or enroll. First time users will need their Registered Email Address and Medical Record Number.

What is a Registered Email Address?
A Registered Email Address is the personal email address that you provided to our registration staff during one of your visits to the Emergency Room, Outpatient, or Inpatient locations.

Where do I find my Medical Record Number?
Your Medical Record Number starts with an M followed by 9 digits and can be found on many of your hospital documents provided during your visit; or you can present yourself to the Health Information Management Department at 500 N. Wabash Ave, Suite 112. You must also present a valid identification.

If I have not been a patient at MGH can I sign up?  
No, you must have had an Emergency Room, Outpatient, or Inpatient visit with MGH.

If I have been seen at my MGH Provider’s office can I sign up on this portal and see my records? 
No, you will need to sign onto the My MGH Portal for Provider Services, which includes your doctor’s office health record.

Can my family access my portal? 
Yes, you can give your family members, such as parents or healthcare proxies, access to your portal.  This requires a consent form to be completed by you and your family member at the MGH Health Information Management Department.

Is my information safe? 
Yes.  Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted.  You and your authorized family members are the only ones who can access the portal.  Also, a timeout feature protects your information if you leave the portal page open.

What if I have technical problems with the portal? 
There is a “Contact Us” section on the homepage of the portal that allows you to submit any questions you have regarding the portal.

Who do I contact if I have questions about my billing information on the portal? 
Call the Patient Financial Services Department at (765) 660-6100.

Why is my profile information that I updated not appearing within the portal? 
If the information does not get updated within 2 business days, contact the Health Information Management Department at (765) 660-6060, option 7.

Is there a fee to use My MGH Portal? 
My MGH Portal is free to our patients.